FAQ
The questions we hear most often.
Pricing, AI actions, ATS score, exports, personal data and the Enterprise offering. If your question is not here, write to us.
01
The basics
Is FacileCV really free?
Yes. The Free plan lets you create one CV, use all 10 templates and export a PDF with a small watermark. You only pay if you need more profiles, more AI actions or exports without a watermark.
Can I import an existing CV?
Yes, from a PDF or Word file. The text and structure are extracted so you can start from your existing document instead of a blank page.
How many CVs can I create?
It depends on the plan: 1 profile with Free, 1 with Solo, 3 with Pro and 5 with Candidates. PDF exports are unlimited on every plan.
In French and English?
Yes. Conventions differ from one country to another — length, photo, wording and date formats — and are respected in both languages.
02
AI
What does “AI action” mean?
Each generation or rewrite counts as one action: a summary, a rewritten bullet, a cover letter draft or a check.
How many actions do I need in practice?
In practice, a complete optimization often uses approximately 30–60 AI actions, depending on the CV and features used. This is an indicative average, not guaranteed usage.
Does the AI invent experience?
No. The AI rephrases and highlights the results you actually provide. It adds no skills, experience or figures. A job requirement not covered by your background remains flagged as missing.
Can I reject a suggestion?
Yes. You can apply or ignore each suggestion individually and edit it before accepting. Nothing is applied without your approval.
03
ATS
Are all templates readable by ATSs?
Templates are designed to remain readable by major ATSs, including Workday, Greenhouse, Lever, Taleo and iCIMS. More creative templates are marked “ATS check recommended”: check their score before sending.
Does the ATS score guarantee an interview?
No. The score measures how readable your document is to screening software, not how well you fit the role. No tool can guarantee an interview or a job.
How does the analysis work?
FacileCV reproduces the extraction performed by recruitment software: recognized sections, interpreted dates, detected skills and retained keywords. You see what gets through and what gets lost.
04
Export and sharing
How many exports can I make?
PDF exports are unlimited on every plan. The watermark is removed as soon as you purchase a paid plan.
Can I export to Word?
FacileCV exports CVs to PDF. It does not offer native Word export. If you need a Word file, you can convert the PDF locally using a suitable tool.
Can I share my CV with a link?
Yes. Each CV can be shared using a public or private link, whichever you choose, in addition to PDF export.
05
Pricing
Is it really a one-time payment?
Yes. There is no automatic renewal. You pay once and use the paid features for 3 months.
What happens after 3 months?
Your plan returns to Free. Your CVs remain accessible and exportable: nothing is deleted or locked.
Can I get a refund?
Yes, unconditionally within 14 days. Email [email protected]; no explanation is required.
Is there a student discount?
Yes. Students receive a 30% discount on request. Email [email protected].
Is there an offering for organizations?
Yes. FacileCV Enterprise is quoted according to volume and includes a dedicated workspace, access for each candidate, processing statuses and a dashboard.
06
Your data
Who can see my CV?
By default, only you can access your CV. If you enable a public or private sharing link, people you give access to can view it according to the sharing mode you choose. Your data is not sold to recruiters.
Where is my data hosted?
Hosted in France and GDPR compliant. A DPA is available to organizations on request.
What about AI providers?
The AI providers we use are contractually required not to use data transmitted by FacileCV to train their own models.
Can I delete my data?
Yes. You can delete your documents and account at any time. Details are provided in the Privacy Policy.
07
Support
How can I contact support?
Email [email protected] — real people will reply.
How quickly are bugs fixed?
We commit to fixing critical issues within 24 hours and minor issues within one week.
Do you offer a demo for organizations?
Yes, a 30-minute demo. Book a time from the Enterprise page; we reply within 24 business hours.
Another question?
Real people reply.
Email [email protected]. Critical issues are fixed within 24 hours; minor issues within one week.