FAQ

Questions,
honest answers.

Still curious after this? Email [email protected] — we reply within a day.

The basics

Is FacileCV really free?+

Yes. The Free plan lets you create a CV, use all 10+ templates and export a PDF (with a small watermark). You only pay if you need more AI actions, cover letters or ATS checks.

What languages are supported?+

Full support for English and French, including locale-specific CV conventions (length, photos, salutations, date formats).

Can I edit a template after choosing one?+

Yes — spacing, colour accents, section order, fonts. You can switch templates at any point without losing content.

Can I import from LinkedIn?+

Yes. Export your LinkedIn profile as PDF and drop it into FacileCV — we'll parse roles, dates and skills automatically.

Does FacileCV work on mobile?+

Yes — FacileCV is fully responsive. You can create and edit your CV from a phone or tablet. Advanced editing is more comfortable on desktop, but PDF preview, download, and link sharing work perfectly on mobile.

Can I create multiple CVs?+

The Free plan includes 1 CV. Paid plans unlock unlimited CVs — ideal if you're applying to different roles or across industries. Each CV can have its own template, style and targeted content. Your base data (experience, education) is shared and can be copied across CVs.

AI & content

What does "AI action" mean?+

Each generation or rewrite counts as one action — a summary, a bullet rewrite, a cover letter draft, an ATS check. Most job searches use 30-60 actions total.

Can I edit the AI output?+

Of course — it's your CV. Everything the AI writes is a starting point, fully editable inline.

Will recruiters know it was AI-written?+

Not if you edit it into your own voice — which we strongly recommend. Our output avoids the usual AI tells (excessive em-dashes, "I am passionate about...", etc.) but personalization is what gets interviews.

Can AI write a cover letter?+

Yes. Paste the job description, select your CV, and the AI generates a structured cover letter tailored to the role and your profile. You can then edit it paragraph by paragraph. Cover letters count as AI actions.

Can AI help me identify missing keywords?+

That's exactly what the ATS score does. Paste the job description into the ATS checker and it shows you which keywords are already in your CV, which are missing, and how to weave them in naturally across your role descriptions.

ATS & scoring

Are all templates ATS-friendly?+

All templates marked ATS pass parsing on major systems (Workday, Greenhouse, Lever, Taleo). Creative templates may score slightly lower — we'll warn you.

How does the ATS score work?+

We actually parse your PDF the same way an ATS does, compare it to the job description you paste in, and surface: keyword matches, format issues, length, section-header recognition, and missing skills.

What's the difference between an ATS-friendly and a creative template?+

ATS templates use a simple layout — single column, no tables or text boxes, standard fonts — that recruitment software parses cleanly. Creative templates have more visual design and multi-column layouts, which can confuse some ATS parsers but stand out with human reviewers. We recommend ATS templates for large companies and public sector roles, creative templates for agencies, start-ups and visual industries.

Export & sharing

What formats can I export my CV in?+

The primary format is PDF, generated from your template exactly as it appears on screen. The PDF is optimised for both printing and digital reading. ATS templates produce PDFs that all major recruitment software can parse. DOCX export (Word) is available on paid plans for recruiters who specifically request it.

Is my CV PDF really ATS-readable?+

For all templates marked ATS, yes. We generate a PDF with selectable text, no floating image boxes or text frames, and a section structure that the major ATS platforms (Workday, Greenhouse, Lever, Taleo, iCIMS) recognise correctly. You can verify your ATS score before downloading.

Pricing & refunds

Is it really one-time payment?+

Yes. No subscription, no auto-renew. Pay once, use the paid features for 3 months.

Do you offer refunds?+

14-day no-questions-asked refund per French consumer law. Email [email protected].

Student discount?+

30% off for students and recent grads. Email support with proof of enrolment.

What happens when my 3-month access expires?+

Your CVs and data stay accessible indefinitely. You only lose access to paid features (extra AI generations, ATS scoring, premium templates, cover letters). You can purchase a plan again at any time to regain access — without losing any of your existing content.

Can I share my CV with a link?+

Yes. Every CV can be shared via a public or private link (accessible only with the direct URL). You can toggle sharing on and off at any time from your dashboard. Public links can be indexed by Google if you choose.

Privacy

Who sees my CV?+

Only you. We don't sell data, we don't share it with recruiters, and we don't use it to train AI models.

Where is my data stored?+

EU-based servers (France & Germany), fully GDPR compliant. You can export or permanently delete your data at any time.

Is my data used to train AI models?+

No, never. Your CV content is never used to train AI models — neither by FacileCV nor by our model providers. Our provider contracts explicitly prohibit this. You remain the sole owner of all your data.

Support

How do I contact support?+

Email [email protected] — real humans, reply within 24h on weekdays.

Do you have a Discord or community?+

Not yet — but we're considering it. Reply to our newsletter if you'd want one.

How do I report a bug?+

Email [email protected] with a description of the issue, your browser, and a screenshot if possible. We triage bugs promptly — critical issues are fixed within 24h, minor ones within the week. We notify you when the fix is live.

Still have questions?

Email us
FAQ - Frequently Asked Questions | FacileCV