FAQ

Questions,
honest answers.

Still curious after this? Email [email protected] — we reply within a day.

The basics

Is FacileCV really free?+

Yes. The Free plan lets you create a CV, use all 10+ templates and export a PDF (with a small watermark). You only pay if you need more AI actions, cover letters or ATS checks.

What languages are supported?+

Full support for English and French, including locale-specific CV conventions (length, photos, salutations, date formats).

Can I edit a template after choosing one?+

Yes — spacing, colour accents, section order, fonts. You can switch templates at any point without losing content.

Can I import from LinkedIn?+

Yes. Export your LinkedIn profile as PDF and drop it into FacileCV — we'll parse roles, dates and skills automatically.

AI & content

What does "AI action" mean?+

Each generation or rewrite counts as one action — a summary, a bullet rewrite, a cover letter draft, an ATS check. Most job searches use 30-60 actions total.

Can I edit the AI output?+

Of course — it's your CV. Everything the AI writes is a starting point, fully editable inline.

Will recruiters know it was AI-written?+

Not if you edit it into your own voice — which we strongly recommend. Our output avoids the usual AI tells (excessive em-dashes, "I am passionate about...", etc.) but personalization is what gets interviews.

ATS & scoring

Are all templates ATS-friendly?+

All templates marked ATS pass parsing on major systems (Workday, Greenhouse, Lever, Taleo). Creative templates may score slightly lower — we'll warn you.

How does the ATS score work?+

We actually parse your PDF the same way an ATS does, compare it to the job description you paste in, and surface: keyword matches, format issues, length, section-header recognition, and missing skills.

Pricing & refunds

Is it really one-time payment?+

Yes. No subscription, no auto-renew. Pay once, use the paid features for 3 months.

Do you offer refunds?+

14-day no-questions-asked refund per French consumer law. Email [email protected].

Student discount?+

30% off for students and recent grads. Email support with proof of enrolment.

Privacy

Who sees my CV?+

Only you. We don't sell data, we don't share it with recruiters, and we don't use it to train AI models.

Where is my data stored?+

EU-based servers (France & Germany), fully GDPR compliant. You can export or permanently delete your data at any time.

Support

How do I contact support?+

Email [email protected] — real humans, reply within 24h on weekdays.

Do you have a Discord or community?+

Not yet — but we're considering it. Reply to our newsletter if you'd want one.

Still have questions?

Email us
FAQ - Frequently Asked Questions | FacileCV